Our Responsibility:
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We handle request on first come first service bases.
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We will do our best to honor our appointments. However, unless
an appointment is related to a business emergency, we give priority
to business emergencies and may be required to cancel your appointment
in order to attend to another business emergency situation.
We’ll call ahead of time to reschedule an appointment,
and will notify you as soon as possible.
Customer Responsibility:
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We are not responsible for any data loss, and your acceptance
of our services constitutes your agreement to hold us harmless
from liability with respect to any data loss that may happen.
We will provide our best service, and do everything to prevent
data loss and/or recovery when ever possible.
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As computers are complicated in nature, there are times when
working on them will produce unexpected developments, which
may include, without limitation, the computer becoming un-operable.
We do not agree to be held responsible for such unexpected developments,
and your acceptance of our service constitutes your agreement
to compensate us on an hourly basis for any troubleshooting
and repair that we performed on that computer(s). This also
includes our travel charges.
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A person over the age of 18 must be at home at the time of
onsite repairs.
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You can cancel your appointment up to 4 hours before the scheduled
time, with no extra charge to you.
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If you cancel your appointment with less than 4 hour notice
or if no one is available at the time of a scheduled appointment
or if, with respect to a house call, no person of 18 rears or
older is home, you’ll be charged a service fee of $20
per such incident.
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You acceptance of our service also restricts you from hiring
any Cape Technical technicians directly for fixing your computer or network
for your friend or family, other than through Cape Technical. By acceptance
of our service you agree to pay a fine of up to $500 if such
offense happens.
Estimates
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We’ll provide estimates with respect to the cost of
requested work as an informal guideline only. Our estimates
are based on the cost of previously performed work of similar
nature; however, due to the changing market situations and complicated
computer nature, the actual bill may turn out to be a different
amount than quoted in the estimate.
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With respect to the cost of individual tangible products, such
as memory, monitor, hard drives, piece of software, we’ll
provide you with a formal quote with respect to each such item.
Payment Terms
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All parts must be paid for prior to ordering.
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Payment is due when service is rendered.
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There is 20% (of total project cost) payment due at the time
of hiring us.
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We accept check and cash.
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We can agree on payment terms with Businesses and Individuals
who sign up for Annual Support and Service Contract with us.
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