Terms of Service

Phone: 508-221-4681

Our Responsibility:

  • We handle request on first come first service bases.

  • We will do our best to honor our appointments. However, unless an appointment is related to a business emergency, we give priority to business emergencies and may be required to cancel your appointment in order to attend to another business emergency situation. We’ll call ahead of time to reschedule an appointment, and will notify you as soon as possible.

Customer Responsibility:

  • We are not responsible for any data loss, and your acceptance of our services constitutes your agreement to hold us harmless from liability with respect to any data loss that may happen. We will provide our best service, and do everything to prevent data loss and/or recovery when ever possible.

  • As computers are complicated in nature, there are times when working on them will produce unexpected developments, which may include, without limitation, the computer becoming un-operable. We do not agree to be held responsible for such unexpected developments, and your acceptance of our service constitutes your agreement to compensate us on an hourly basis for any troubleshooting and repair that we performed on that computer(s). This also includes our travel charges.

  • A person over the age of 18 must be at home at the time of onsite repairs.

  • You can cancel your appointment up to 4 hours before the scheduled time, with no extra charge to you.

  • If you cancel your appointment with less than 4 hour notice or if no one is available at the time of a scheduled appointment or if, with respect to a house call, no person of 18 rears or older is home, you’ll be charged a service fee of $20 per such incident.

  • You acceptance of our service also restricts you from hiring any CCTS technicians directly for fixing your computer or network for your friend or family, other than through CCTS. By acceptance of our service you agree to pay a fine of up to $500 if such offense happens.


  • We’ll provide estimates with respect to the cost of requested work as an informal guideline only. Our estimates are based on the cost of previously performed work of similar nature; however, due to the changing market situations and complicated computer nature, the actual bill may turn out to be a different amount than quoted in the estimate.

  • With respect to the cost of individual tangible products, such as memory, monitor, hard drives, piece of software, we’ll provide you with a formal quote with respect to each such item.

Payment Terms

  • All parts must be paid for prior to ordering.

  • Payment is due when service is rendered.

  • There is 20% (of total project cost) payment due at the time of hiring us.

  • We accept check and cash.

  • We can agree on payment terms with Businesses and Individuals who sign up for Annual Support and Service Contract with us.

Local - Onsite - Timely – Reliable – Cost Effective – Computer Service